Returns & Exchanges
Returns Address
Geezers Boxing
Unit 5 Heacham Hall Ind Est,
Heacham,
Norfolk,
PE31 7JT
Tel: 01485 572688
We offer a 30-day return policy. This means you have 30 days from when your order is delivered to request a return.
Products Returned For A Refund
If you have an account, please LOG IN and navigate to the "Returns" section. You can then choose the product you want to return, indicate the reason for the return, and your return will be processed.
For those of you that do not have an account you may use the QR code found at the bottom of your return slip. The cost of this service is £4.99 which will be deducted from refund. You can alternatively send the items back using your preferred delivery method.
Click here to create your pre-paid QR code.
All items must be sent back with their original packaging, with the return slip filled out. If you do not have the returns slip you can either download one above or alternatively write the order and contact information on a blank sheet of paper.
Products returned outside of the 30 day returns period may not be refunded and used as credit towards a future order.
Please allow up to 10 working days for refunds to show back in your account.
PLEASE NOTE All items purchased for purposes other than their intended use are strictly non-returnable and non-refundable. This includes, but is not limited to, items acquired for:
• Promotional Activity
• Photoshoots or media production.
• Costume or theatrical use.
• Fancy dress or themed events
We ask you consider the intended use prior to making a purchase. By completing your order you accept our conditions within our terms & conditions.
Return Products For An Exchange?
We no longer offer exchanges so if you require a different size/colour please re-order and we will refund the original order once back in store. This makes everything quicker meaning you get your new order faster.
Faulty Products
If a product develops a fault or is defected, please follow the instructions below:
• Email images and description of the fault with your order and contact details to [email protected] one of the team will pick up this email and explain the next steps.
• If the product is within the manufacturer’s warranty period and the fault is agreed to be a manufacturers error, the returns postage will be covered by us, Geezers Boxing.
Cancelling an Order
If you cancel an order after the item/s have been dispatched, the returns postage is to be covered by the customer. If the customer wants to return the item/s for a refund, the postage fee will not be refunded.
Refused Delivery / Incorrect Delivery Information
If your order is returned to us because the delivery has been refused or you have supplied us with an incorrect shipping address the item may be refunded minus the original delivery charge.
International Cancellation Policy
If your order has been shipped and you choose not to pay import or duty fees, please understand that we are not liable for these charges. Each country establishes its own rules and rates independently.
If you decide to cancel your order, please note that you will be responsible for both delivery and customs return charges.
We do not offer a pre-paid returns label for international orders.
QR Code Information
The cost of the pre-paid returns label via the QR code or the link above is £4.99 which will be deducted from your refund. If using our pre-paid return label, simply take your package to a post office with the label attached and remember to retain the proof of postage receipt.
Please note, if you are returning items due to defects or receiving the wrong product, you may use the pre-paid return label provided. In these cases, the cost of the label will not be deducted from your refund.
For full details, please refer to the section “Faulty Products”.
Items larger than 61 x 46 x 46 cm and weighing over the 19KG limit cannot be returned using the pre-paid service. If the pre-paid service is used for items exceeding the specified information, they will be subject to additional costs.